Seer Mind Terms and Conditions

Last updated 29/09/2026

These Terms and Conditions apply to the Seer Mind website and to all services, sessions, packages, workshops and events provided by Seer Mind.

By accessing this website, making a booking or purchasing a service, you confirm that you have read, understood and agreed to these Terms and Conditions.

1. About Seer Mind

Seer Mind is a registered Australian business name operated by Firoozeh Farnoosh, an individual sole trader.

Legal entity: Firoozeh Farnoosh
Registered business name: Seer Mind
ABN: 93 013 802 464
Business location: St Leonards, New South Wales, Australia
Website: www.seermind.com.au
Email: info@seermind.com.au
Telephone: 0494 825 030

Seer Mind is not currently registered for Goods and Services Tax (GST).

In these Terms and Conditions, “Seer Mind”, “we”, “us” and “our” refer to Firoozeh Farnoosh trading as Seer Mind. “You” and “client” refer to the person accessing the website, making a booking, purchasing or participating in a service.

2. Our Services

Seer Mind provides personal-development, therapeutic, spiritual and wellbeing services, which may include:

QHHT – Quantum Healing Hypnosis Technique;
Clinical hypnosis;
Strategic psychotherapy;
Individual and group family constellation sessions;
Reiki and energy healing;
Body scanning;
Guided and group meditation;
Mediumship and psychic readings;
Intuitive or spiritual guidance;
Workshops, events and group sessions; and
Other related services listed on our website.

Our services are intended to support personal insight, self-awareness, emotional wellbeing and personal development.

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3. Nature of Our Services

Individual experiences and results vary. Seer Mind does not promise or guarantee any particular result, transformation, improvement or outcome.

Intuitive, psychic, mediumship and spiritual readings are provided for personal reflection and guidance. They should not be treated as a substitute for professional medical, psychological, legal, financial or other qualified advice.

Family constellation work, hypnosis and other therapeutic or reflective practices may bring forward strong emotions, memories or physical sensations. You are responsible for deciding whether participation is appropriate for you and for informing us about anything that may affect your ability to participate safely.

4. Medical and Mental Health Disclaimer

Seer Mind does not provide emergency, crisis or acute psychiatric services.

Nothing on this website or provided during a session is intended to replace medical treatment, psychological treatment or advice from another appropriately qualified healthcare professional.

You must not stop or change prescribed medication, medical treatment or professional care based on information received through Seer Mind. Always consult an appropriately qualified healthcare professional about medical or mental health concerns.

If you are experiencing an emergency or believe that you or another person may be at immediate risk, call 000. For crisis support in Australia, contact Lifeline on 13 11 14.

5. Eligibility and Suitability

You must be at least 18 years old to book a service unless Seer Mind has expressly agreed to provide the service to a younger person with appropriate parent or guardian consent.

You confirm that any information you provide when booking or participating in a service is accurate, current and complete.

Seer Mind may decline, postpone or discontinue a service where we reasonably believe that:

The service is not appropriate for your needs;
Your needs are outside our professional qualifications or scope;
Continuing may create a health or safety concern;
Another professional or service would be more appropriate;
You have not provided relevant information;
You appear to be affected by alcohol or non-prescribed drugs; or
Your behaviour is abusive, threatening, discriminatory or inappropriate.

Where appropriate, we may recommend that you seek assistance from another qualified professional.

6. Bookings and Payments

Bookings are subject to availability and are confirmed when you receive a booking confirmation.

All fees are displayed and charged in Australian dollars unless otherwise stated. Seer Mind is not currently registered for GST, and GST is not presently added to service fees.

Payment may be required in full at the time of booking or before your appointment, as shown during the booking process.

Payments may be processed through third-party payment providers. Their own terms and privacy practices may also apply.

You are responsible for ensuring that your contact, appointment and payment information is correct.

7. Three-Reading or Session Package

Where offered, clients may purchase three eligible readings or sessions in advance and receive a 15% discount from the applicable standard individual price.

The following conditions apply:

Full payment is required when the package is purchased;
The package is intended for one client;
It cannot be transferred or shared without prior written approval;
All sessions must be used within the validity period displayed at the time of purchase;
Appointments remain subject to availability;
The package cannot be combined with another promotion or discount; and
Missed or late-cancelled appointments may be counted as used under our cancellation policy.

If a refund is approved for an unused portion of a package, sessions already attended may be recalculated at their full standard individual price. Any remaining refundable balance will then be calculated accordingly.

Nothing in this section excludes or limits your rights under Australian Consumer Law.

8. Cancellations and Rescheduling

Please contact Seer Mind as soon as possible if you need to cancel or reschedule an appointment.

For QHHT appointments, at least 24 hours’ notice is required. If less than 24 hours’ notice is given, a $120 cancellation fee may apply.

For other services, any cancellation or rescheduling requirements displayed during the booking process will apply.

If sufficient notice is provided, you may reschedule your appointment without a cancellation fee, subject to availability.

If you do not attend an appointment or cancel without the required notice:

The appointment fee may be retained or charged; or
If the booking was part of a prepaid package, the session may be counted as used.

Genuine emergencies and exceptional circumstances may be considered individually.

If Seer Mind needs to cancel or reschedule an appointment, we will offer a replacement appointment, credit or refund, as appropriate.

Nothing in this policy limits your rights under Australian Consumer Law.

9. Refunds

Refund requests are considered according to the type of service purchased, the notice provided and whether the service has already commenced or been supplied.

QHHT sessions involve significant preparation and an extended appointment time. The QHHT cancellation conditions in Section 8 apply.

A change of mind does not automatically entitle a client to a refund after a service has been provided.

If a service does not meet a consumer guarantee under Australian Consumer Law, you may be entitled to an appropriate remedy.

Any approved refund will normally be returned using the original payment method.

10. Late Arrivals

If you arrive late, your appointment may still finish at the originally scheduled time so that later appointments are not affected.

The full fee may remain payable. If you are significantly late and the session cannot reasonably proceed, the appointment may be treated as a missed session.

11. Online Sessions

For online appointments, you are responsible for having:

A reliable internet connection;
A suitable device;
A private and reasonably quiet location; and
Any software required to access the session.

Although Seer Mind takes reasonable steps to use reputable technology, we cannot guarantee that online communications will always be uninterrupted, completely secure or free from technical problems.

If a significant technical problem prevents a session from proceeding, we will reasonably attempt to reconnect, reschedule the remaining time or provide an appropriate credit.

12. Client Responsibilities

By participating in a Seer Mind service, you agree to:

Provide relevant and accurate information;
Participate voluntarily;
Communicate your needs and boundaries;
Ask questions when something is unclear;
Inform us if you feel uncomfortable or wish to pause or stop;
Avoid attending while affected by alcohol or non-prescribed drugs; and
Take responsibility for your choices and actions following a session.

You remain responsible for deciding how, or whether, to act on any information, guidance or insight received.

13. Confidentiality and Privacy

Seer Mind respects the confidential nature of its work and handles personal and sensitive information in accordance with applicable privacy laws and the Seer Mind Privacy Policy.

Confidentiality may be limited where:

You consent to the disclosure;
Disclosure is required or authorised by law;
There is a serious and immediate concern regarding safety;
A mandatory-reporting obligation applies; or
Information is discussed during confidential professional supervision, with identifying details limited wherever reasonably possible.

Website enquiries, text messages and ordinary email communications may not be completely secure. Please avoid sending highly sensitive information through these methods unless requested.

For further information about how Seer Mind collects, uses, stores and discloses information, please read our Privacy Policy.

14. Workshops, Group Sessions and Family Constellations

Participants in group services must respect the privacy, dignity and personal information of every other participant.

You must not record, photograph, reproduce or share another participant’s personal information or experience without their express permission.

Although Seer Mind asks all participants to maintain confidentiality, we cannot guarantee the actions of every participant outside the group.

Seer Mind may remove a participant whose conduct is unsafe, disruptive, abusive, threatening or seriously disrespectful. A refund may not be provided where removal results from the participant’s own conduct, subject to Australian Consumer Law.

15. Recording Sessions

You must not make an audio, video or photographic recording of a private session, workshop, group session or event without the prior express consent of Seer Mind and every person who may be recorded.

Seer Mind will not record a private session without informing you and obtaining any consent required by law.

16. Website Information

The information provided on the Seer Mind website is general information only. It is not personalised professional advice and should not be relied upon as the sole basis for making medical, psychological, legal, financial or other significant decisions.

We make reasonable efforts to keep website information accurate and current but do not guarantee that all information will always be complete, current or free from errors.

We may update, change, suspend or discontinue website content, prices, packages or service offerings from time to time.

17. Testimonials

Testimonials describe the personal experiences of individual clients. They do not represent a promise or guarantee that another client will receive the same outcome.

Seer Mind will obtain permission before publishing a testimonial or other information that identifies a client.

18. Intellectual Property

Unless otherwise stated, all Seer Mind website content and materials—including written content, graphics, photographs, videos, audio, recordings, exercises, scripts, course materials, downloadable resources, logos and branding—are owned by or licensed to Firoozeh Farnoosh trading as Seer Mind.

Materials provided to you may be used for your own personal, non-commercial purposes.

You must not copy, reproduce, publish, modify, sell, distribute or commercially use Seer Mind materials without prior written permission.

19. Third-Party Websites and Services

The Seer Mind website may contain links to third-party websites, booking platforms, payment providers or social-media services.

These services operate independently and may have their own terms and privacy policies. Seer Mind is not responsible for their content, availability, security or privacy practices.

20. Australian Consumer Law

Our services come with consumer guarantees that cannot be excluded under Australian Consumer Law.

Nothing in these Terms and Conditions excludes, restricts or modifies any right, guarantee, remedy or protection that cannot lawfully be excluded.

Where permitted by law, Seer Mind’s liability may be limited to supplying the relevant service again or paying the reasonable cost of having the service supplied again.

This limitation does not apply where liability cannot legally be limited.

21. Events Outside Our Reasonable Control

Seer Mind will not be responsible for a delay or inability to provide a service caused by circumstances outside our reasonable control, including illness, emergency, natural disaster, government restrictions, venue closure, utility failure, internet disruption or other significant technical problems.

Where this occurs, we will make reasonable efforts to reschedule the service or provide a credit or refund where appropriate or legally required.

22. Complaints and Concerns

If you have a concern about a Seer Mind service, please contact us so we can attempt to resolve it promptly and respectfully.

Nothing in this section prevents you from exercising your legal rights or contacting an appropriate consumer-protection or regulatory body.

23. Changes to These Terms

Seer Mind may update these Terms and Conditions when our services, business practices or legal obligations change.

The current version will be published on our website with the date it became effective.

The Terms applying to a booking will generally be those available when the booking or purchase was made, unless a change is required by law or agreed with you.

24. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

You and Seer Mind submit to the jurisdiction of the courts and tribunals of New South Wales and any courts entitled to hear appeals from them.

25. Contact Seer Mind

For questions, concerns or complaints about these Terms and Conditions, please contact:

Firoozeh Farnoosh trading as Seer Mind
ABN: 93 013 802 464
Email: info@seermind.com.au
Telephone: 0494 825 030
Website: www.seermind.com.au
Location: St Leonards, New South Wales, Australia